Returns & Exchanges
At Ekeko Crafts, we want you to be completely satisfied with your artisanal fashion purchase. If your item isn't a perfect fit, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the unworn items in their original packaging, ensuring all authentic craft tags and labels are still attached.
Ship the Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our artisans inspect the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing